Privacy Policy for Ravenna FC

Last updated on 2026-06-19

This Privacy Policy ("Policy") helps you to understand how we use your personal information, who we share it with and the rights that you have.

About Localised

Localised Europe BV is registered in Belgium with company number 0804.493.650 and registered office i1070 Brussel, Gheudestraat 19, Belgium ("Localised").

We are an authorised reseller of Ravenna FC ("Ravenna FC") merchandise in Brazil.

For the purpose of data protection laws, in relation to any personal information collected from you via the site, Localised is the data controller.

When this Policy applies

This Policy applies:

• to your use of our website or application that directed you to this Policy, and/or the website where this Policy is published (the "site"); or
• if you otherwise share your personal information with us, for example if you contact us with a query or ask us to send you marketing.

We may change the terms of this Policy from time to time and you should check it regularly. The last updated date is shown at the beginning of this Policy. If we make any material changes, we will take steps to bring it to your attention.

How we use your data

We will only ever process your personal information if we have a lawful basis to do so. We use your personal information for the following purposes:

• To process orders that you place and to facilitate any returns: where you order goods from the site, we will collect your name, email address, phone number, delivery address and payment details to process your order, deliver those goods to you and, where applicable, facilitate any product returns.

This will include sharing your personal information with delivery companies and other subcontractors, such as payment providers, as well as credit reference agencies for the purposes of assessing fraud, credit and/or security risks.

We collect this personal information to enter into and perform the contract for the sale of goods.

• To make the site better: when you consent to our use of cookies, we will automatically collect the following information:

  • technical information, including but not limited to the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
  • information about your visit, including but not limited to the full Uniform Resource Locators, clickstream to, through and from the site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

We use this information to:

• to provide you with a more effective user experience (such as by displaying goods we believe you will be interested in, based on your purchase history and browsing habits);

• to help us improve the site; and

• for the purpose of making the site more secure, to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• To provide customer services to you: we may collect your name, email address, phone number and (if on social media) your handle in order to provide various supporting customer services to you (such as where you contact us with a question in connection with a product by phone, email or social media). We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

We process your personal information in these circumstances because it's in our legitimate interests to make sure we can properly respond to your query.

• For marketing purposes: where you have opted in via the site to receive updates on our products and services including offers, promotions and new product releases, we will process your personal information to provide you these updates in line with the preferences you have provided. We will only use your personal information in this way with your consent.

You can withdraw your consent to marketing at any time by contacting us at privacy@localised.com or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.

• Where you enter a competition, promotion or survey: we will collect your name, email address and any other personal data that forms a part of the entry (this may differ depending on the competition, promotion or survey). We do this under our legitimate interest to run our promotions effectively and to award the prizes to the winner.

Who we share your data with

We do not sell, otherwise disclose, or share personal information we collect and hold about you, except as described in this Policy.

• Business partners, suppliers and contractors: we may share your personal information with third party organisations we have contracted to provide our services for the performance of the contract we enter into with them or you.
• Ravenna FC, if we stop running their web store. If we stop running Ravenna FC's web store, we will transfer the marketing database and order transaction history to them, so they can continue to support you and keep in touch where you've asked to hear more about their brand.
• If our business is sold/transferred: we may also share your personal information in the event that we sell or transfer any part of our business or assets, including in the event Ravenna FC closes the site or changes the domain, in which case we will disclose your personal information to the prospective buyer or transferee of such business or assets, including to Ravenna FC. We process your personal information in these circumstances because it is in our legitimate interests to ensure our business/the site can continue to be operated. If you object to our use of your personal information in this way, the relevant buyer or transferee of our business/the site may not be able to provide services to you.
• Regulators / Authorities / Enforcement Agencies: we may disclose your personal information wherever required to comply with applicable laws or an order of a court of competent jurisdiction or a government or regulatory body's lawful requests for information.

Where your personal information is shared with third parties, we will use appropriate security measures to safeguard such information against unauthorised use or accidental loss, damage or destruction. We will share the minimum amount of personal information necessary to fulfil the purposes of processing.

Cookies

The site uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. We only use (and store) non-essential cookies on your browser or device if you provide your consent.

The cookies used on our site are as follows:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site.

Where we store your data

All information you provide to us is stored on secure servers which are based both in the UK and EU and outside of the UK and EU.

When we share your information with our third-party data processors for marketing purposes, they may store your data within or outside the UK and EU.

Whenever we transfer your personal information outside of the UK and EU, we ensure it receives additional protection as required by law. To keep this Policy as short and easy to understand as possible, we haven't set out the specific circumstances when each of these protection measures are used. You can contact us at privacy@localised.com for more detail on this.

How long we keep your data for

We will only retain your personal information for as long as we need it to ensure that we can assist you should you have any questions, feedback or issues. We also reserve the right to retain your personal information for longer than this, to comply with our legal and/or regulatory obligations.

Your rights under data protection laws

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a "subject access request");
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You can exercise any of the above rights by contacting us via email at privacy@localised.com. Our security procedures mean that we may need to request proof of identity before we disclose personal information to you in response to any request.

You also have the right to lodge a complaint with us or your relevant supervisory authority for data protection issues. You can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

How to get in touch

Should you need to contact us please email us at privacy@localised.com.

Additional disclosures for Brazil residents

The following disclosures supplement other parts of this Privacy Policy with additional information to which residents of Brazil are entitled under the Lei Geral de Proteção de Dados Pessoais (Federal Law No. 13.709/2018, "LGPD"). In case of any conflict between this section and the rest of the Policy, this section prevails for residents of Brazil.

Controller and Data Protection Officer

For the purposes of the LGPD, Localised acts as the controlador (controller) of personal data collected through the site. Our third-party service providers (payment processors, carriers, hosting providers, analytics partners) act as operadores (processors) on our behalf.

You can contact our Data Protection Officer (Encarregado pelo Tratamento de Dados Pessoais) at privacy@localised.com.

Legal bases for processing (Art. 7 LGPD)

We rely on the following legal bases when processing your personal data:

• execution of a contract to which you are a party, or preliminary procedures related to a contract you have requested — used to process and deliver your orders, manage returns and refunds, and provide customer service;
• compliance with a legal or regulatory obligation of the controller — used to keep tax, accounting and consumer-protection records required by Brazilian law;
• legitimate interest of the controller — used for security, fraud prevention, service improvement and direct marketing of similar products to existing customers, balanced against your fundamental rights and freedoms;
• your consent — used for non-essential cookies and similar technologies, and for marketing communications where consent is required;
• protection of credit — where we share information with credit reference and fraud-prevention agencies, as permitted by the LGPD and the Brazilian Consumer Protection Code.

Your rights as a data subject (Art. 18 LGPD)

In addition to the rights described above, residents of Brazil have the right to request, free of charge and at reasonable intervals:

• confirmation of the existence of processing of your personal data;
• access to your personal data;
• correction of incomplete, inaccurate or outdated data;
• anonymisation, blocking or deletion of unnecessary or excessive data, or data processed in non-compliance with the LGPD;
• portability of your data to another service or product provider, subject to commercial and industrial secrecy;
• deletion of personal data processed on the basis of your consent, except where retention is permitted by Art. 16 LGPD (e.g. legal obligation, study by a research body, transfer to a third party, or exclusive use of the controller);
• information about the public and private entities with which we have shared your data;
• information about the possibility of not providing consent and the consequences of refusal;
• withdrawal of consent at any time, by the same means used to provide it;
• review of decisions taken solely on the basis of automated processing of personal data that affect your interests.

To exercise any of these rights, contact us at privacy@localised.com. We may need to verify your identity before responding.

International transfers of personal data

We may transfer your personal data outside of Brazil — including to the European Union, the United Kingdom and the United States — to our group companies, hosting providers, payment processors and other service providers that help us run the site. When we do so, we rely on one or more of the transfer mechanisms set out in Art. 33 LGPD, including transfers:

• to countries that provide an adequate level of personal data protection;
• subject to standard contractual clauses approved by the Autoridade Nacional de Proteção de Dados ("ANPD") under Resolução CD/ANPD No. 19/2024;
• with your specific and highlighted consent to the transfer; or
• to comply with a legal or regulatory obligation, to perform a contract to which you are a party, or for the regular exercise of rights in judicial, administrative or arbitral proceedings.

You can request more information about the safeguards in place for international transfers by contacting privacy@localised.com.

Retention

We retain your personal data for as long as needed to provide the services and, after that, only for the periods required to comply with tax, accounting and consumer-protection obligations under Brazilian law (in particular, the 5-year period set out in Art. 27 of the Consumer Defence Code and the 5-year statute of limitations in Art. 206, §5, I of the Brazilian Civil Code), or to defend our rights in judicial, administrative or arbitral proceedings.

Children and adolescents

Processing of personal data of crianças (children under 12) is carried out only with the specific and highlighted consent of at least one parent or legal guardian, in accordance with Art. 14 LGPD, and limited to what is strictly necessary to provide the requested service. Personal data of adolescentes (12–17) is processed in their best interest. We do not knowingly direct our products or marketing to children or adolescents.

Cookies and online advertising

Non-essential cookies are only set on your device after you provide consent through our cookie banner. You can withdraw consent at any time by reopening the cookie preferences from the site footer or by adjusting your browser settings, as described in the Cookies section above.

Complaints and the National Data Protection Authority

If you believe your rights under the LGPD have been violated, we encourage you to contact us first at privacy@localised.com so we can address your concerns. You also have the right to lodge a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at www.gov.br/anpd and, where consumer-protection matters are involved, with the relevant PROCON office or via www.consumidor.gov.br.